Fees Policy
FEES AT PAN MEDICAL
We are a mixed billing clinic
To ensure we provide the high standard of care our patients expect and deserve, Pan Medical operates as a mixed billing clinic.
Bulk billing for following patients:
- Children under 16
- Pensioner/ Health care card holders
- Patients over the age of 60 (age 61 and over)
The out of pocket fee for all other patients who have a Medicare card or Private Health / Insurance coverage is $30
Fees are the same for in-person or telehealth consultations.
Consultations fees – Weekdays and Saturday morning
| Fee | Rebate | Out of Pocket | |
|---|---|---|---|
| Standard | $73.90 | $43.90 | $30 |
| Long | $114.90 | $84.90 | $30 |
Consultations fees – Saturday (PM) and all day Sunday
| Fee | Rebate | Out of Pocket | |
|---|---|---|---|
| Standard | $87.15 | $57.15 | $30 |
| Long | $128.00 | $98.00 | $30 |
In-Clinic Appointments
We accept Visa and Mastercard credit cards (a small surcharge applies), as well as all debit cards. Medicare rebates are processed instantly onto your physical debit card via our SmartHealth terminal.
Telehealth Appointments
Our Telehealth Appointments follow the same fee structure as our in-clinic visits, ensuring consistent care and pricing.
During the booking process, we will provide an estimated fee. When booking through HotDoc you will be asked to register a card for payment. We will charge your card after the appointment. If you prefer not to register your credit/debit card for payment we will send you a payment link via HotDoc for payment.
Medicare rebates are typically paid into your nominated bank stored with Medicare account within a few days.
Appointment Duration
Standard appointments with a doctor are 10 minutes. New patients, complex issues or multiple concerns, require a 20-minute appointment to allow adequate time.
No Show + Cancellation Fees
Appointments at our clinic are in high demand. Missed appointments prevent other patients from receiving the care they need. To help us manage this a no-show fee will be incurred if you do not show for your appointment or cancel with less than 2 hours notice. We appreciate your understanding and support in ensuring that everyone can have the opportunity to receive the care they deserve.
A fee of $30 will be applied for appointments cancelled with less than 2 hours’ notice or for any patient who fails to attend their appointment.
Results
In most cases, you’ll need to book an appointment to discuss any abnormal or clinically relevant results. This way we can ensure the safe and comprehensive level of care you deserve. We use HotDoc for all our recalls and reminders. Please talk to your doctor if you have any questions about how results will be followed up. In general, once a test result has been received should it require an appointment to discuss you will receive an SMS from HotDoc or a phone call informing you.
Most standard pathology and radiology results return within 3 days, if you don’t hear from us within this timeframe and you do not have a planned review, please call us and we will follow up on the status of your results for you.